Report an issue
Alert us to a risky listing, batch, or delivery 24/7.
The moderation channel is open to sellers, buyers, and inspectors. We investigate every report immediately.
1. Share the details
Include the batch ID or listing URL, describe the issue, and attach photos or documents if available.
2. Immediate assessment
We freeze the listing, review traceability and temperature logs, and contact the seller for clarification.
3. Resolution and escalation
If the batch breaks the rules or endangers the cold chain we remove it, notify buyers, and inform the competent authority.
How to contact us
Email: hello@willit.fi (subject “Report issue”)
Use the “Report issue” button on any listing to send us a pre-filled form with the batch metadata.
Phone (urgent cold-chain alerts): +358 44 285 4421
We do not rewrite seller marketing claims. Reports help us enforce the platform rules and share evidence with Ruokavirasto when needed.